Last updated: March 22, 2025
This Privacy Policy describes how Sri Chakra Diagnostics (“we,” “us,” or “our”) collects, uses, and shares information when you use our mobile application (the “App”) and related services. By using the App, you agree to this policy. If you do not agree, please do not use the App.
1. Information we collect
Depending on how you use the App, we may collect:
- Account and profile data: such as name, phone number, email address, and other details you provide when you register or book services.
- Appointment and service information: including preferred dates, department or test selections, and messages you send through the App.
- Device and technical data: such as device type, operating system version, app version, and diagnostic logs used to fix crashes and improve stability.
- Usage data: such as screens viewed and features used, where needed to operate and improve the App.
2. How we use your information
We use the information above to:
- Provide appointment booking, diagnostics-related services, and customer support;
- Send confirmations, reminders, and service updates you request;
- Maintain security, prevent fraud, and comply with legal obligations;
- Improve the App’s performance and user experience.
3. Health and sensitive information
If you submit health-related or other sensitive information through the App, we treat it in line with applicable laws and only use it to deliver the services you requested or as otherwise required by law.
4. Sharing of information
We may share information with:
- Service providers who help us host data, send notifications, or operate our systems, under strict confidentiality obligations;
- Professional staff and facilities involved in your care or appointment, as needed to provide the service;
- Authorities when required by law or to protect rights and safety.
We do not sell your personal information.
5. Data retention
We keep information only as long as needed for the purposes above, including legal, regulatory, and medical record requirements. When data is no longer required, we delete or anonymize it in line with our retention practices.
6. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your device.
7. Your choices and rights
You may request access to, correction of, or deletion of your personal information where applicable law allows. To delete your App account and associated profile data, follow the instructions on our account deletion page.
8. Children
The App is not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children without appropriate consent.
9. Third-party services
The App may contain links or integrations with third-party sites or services. Their privacy practices are governed by their own policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the App after changes means you accept the updated policy.
11. Contact us
For privacy questions or requests regarding the Sri Chakra Diagnostics App, contact us:
- Email: Varenyamedicals@gmail.com
- Phone: 9052012320, 9494787418
- Web: srichakradiagnostics.com